Surrounded by a beautiful tropical environment, this all-suites hotel features comfortable accommodations, exceptional services and is located within walking distance of the beach.
The air-conditioned suites at this property feature a full kitchen, plus a seating area with a sofa and a cable TV. They offer balconies with views of the gardens.
Guests at Puerto de Luna Pet Friendly and Family Suites can easily discover the surrounding area and attractions with help from the travel agency, located in the lobby. Beautiful beaches are located a short distance away and offer many water activities.
Couples particularly like the location — they rated it 9.7 for a two-person trip.
“Both the bathrooms had black mold around the sinks and in the shower enclosure, the shower drains in both bathrooms drained very slowly, the kitchen sink was dirty around the taps, all this when we moved in.”
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Drew
Canada
“Disappointed that the restaurant wasnt open for dinner, but the food park just outside the gate was a very good alternative. the grounds were nice & the area is quiet! They offered an outdoor movie & popcorn concession which was awesome!”
Luis
Mexico
“La ubicación es buena
El mantenimiento e instalaciones son buenas
El personal es atento y eficiente
En general es un buen hotel, en el cual se pasan unas vacaciones o estadía confortantes
La alberca tiene buen tamaño y clima del agua excelente.”
Laura
Mexico
“Tienen un parque para perritos, las instalaciones están excelentes, el trato desde que llegué fue más que excelente, todos muy atentos y al pendiente”
Salas
Mexico
“Un lugar tranquilo, familiar y muy amigable con las mascotas, excelente para relajarse, además la ubicación le permite ser un buen punto de partida a varios lugares atractivos”
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José
Mexico
“La libertad que tienen las mascotas para estar en las instalaciones del hotel, el pet park está excelente, amplio, limpio y en muy buenas condiciones, a mis más les encantó.”
F
Frida
Mexico
“Es un hotel espacioso, limpio lleno de áreas verdes, muy PET friendly. La ubicación es muy privilegiada enfrente de la isla shopping mall, y playa holi. Alrededor encuentras muchas opciones de comida y vida social nocturna. Saliendo del hotel está...”
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Darlene
Canada
“The room was spacious, spotless and well appointed. Exceptional for its size and age. Pool was amazing as well as all amenities c staff is very friendly and welcoming. Housekeeping being Dona was outstanding Gracias!🙏💐The treatment given to my dog...”
S
Scott
Canada
“Got to my room went back to reception and asked for a fridge paid a little extra and I got a full 1 bedroom suite. Perfect could cook my own meals.”
Baxteraml
Mexico
“la tranquilidad, las habitaciones, la ubicación, la limpieza, el servicio”
Hotel surroundings
House rules
Puerto de Luna Pet Friendly and Family Suites takes special requests - add in the next step!
Check-in
From 15:00 to 21:00
Check-out
From 12:00 to 12:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of MXN 500 is required on arrival. That's about US$27. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
Children 13 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A damage deposit of MXN 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
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