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About this property

Beachfront Location: Krystal Cancun in Cancún offers direct beachfront access, an infinity swimming pool, and a sun terrace. Guests enjoy a lush garden, spa facilities, and free WiFi throughout the property. Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms, and sea or city views. Additional amenities include balconies, minibars, and free toiletries. Family rooms and interconnected rooms cater to all travellers. Dining Experience: The family-friendly restaurant serves Mediterranean, Mexican, and international cuisines. Breakfast includes local specialities, warm dishes, fresh pastries, and a variety of beverages. Live music and cooking classes enhance the dining experience. Leisure Activities: Guests can enjoy yoga classes, aerobics, and a fitness room. The kids' club and outdoor play area provide entertainment for younger visitors. Free on-site private parking and a tour desk are available.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Cancún, this property has an excellent location score of 9.2

Breakfast info

Buffet

  • Free private parking available on-site

Activities:

  • Fitness centre

  • Golf course (within 3 km)

  • Fishing


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
or
2 double beds
2 double beds
1 extra-large double bed
2 double beds
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Eleonora
United Kingdom United Kingdom
The location is great. The staff are lovely and welcoming. In particular Angel from reception was very helpful, we had an issue with the room where we were initially placed, Angel listened to our concerns and resolved the issue quickly, we got...
Gligor
North Macedonia North Macedonia
Location hospitality view consierge iron in room extremely helpful because of humidity
Edite
Latvia Latvia
Close to the sea, nice pool, very nice personal and super good breakfast.
Kai
Finland Finland
Great location just at the beach, beautiful views, good facilities at beach. Polite staff who all spoke English at some level.
Harry
United Kingdom United Kingdom
Fantastic location, solid rooms with a beautiful view.
Manish
Netherlands Netherlands
Near the beach. Nice activities in the swimming pool. Good facilities. It's near all the clubs.
Vernon
Australia Australia
Staff and the hotel were great, and I couldn't say I could find any issues after reading a few less favourable reviews.. Rooms are a good size and very clean and cool. Also well serviced by friendly staff.. I got to the hotel long before my...
Haruka
Canada Canada
We liked the location of this hotel, and accessibility to beaches, pool, bars and parties (Coco Bongo) and restaurants.
Al
Trinidad and Tobago Trinidad and Tobago
Loved the location. Loved the staff especially at the buffet restaurant and the spa.
Fabio
United Kingdom United Kingdom
Location was simply great! Amazing beach in Zona Hotel of Cancun

Property surroundings

Restaurants

4 restaurants on site
Hacienda el Mortero
  • Cuisine
    Mexican
  • Open for
    Brunch • Dinner
  • Ambiance
    Traditional
Aquamarina
  • Cuisine
    International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambiance
    Family friendly
Las Velas
  • Cuisine
    International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambiance
    Family friendly
Mediterraneo
  • Cuisine
    Mediterranean
  • Open for
    Dinner
  • Ambiance
    Romantic

House rules

Krystal Cancun takes special requests - add in the next step!
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

The property has the Stay Safe & Clean Sanitary Certification.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:

Children from 0 – 4 for free.

Children from 5 – 12, additional fee USD 40.00

Children older than 13, additional fee USD 90.00

In the event of an early departure, the property will charge you the full amount for your stay.

License number: 005-007-000112/2025