Name: Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Address: Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Mexico, Km. 72 Carretera Cancun-Tulum, Quintana Roo, 77710, Mexico
Rating: 8.2

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

–Great location - show map

+142 photos

Property highlights

Breakfast

Good breakfast

Parking

Free parking, Private parking, On-site parking, Valet parking

Views

Sea view, Balcony, Garden view, Terrace

Wellness

Spa and wellness centre, Hot tub/Jacuzzi, Massage, Sauna

Free WiFi

Internet services

Kitchen facilities

Kitchenette, Coffee machine, Dining table, Dining area

Shuttle service

Airport shuttle, Shuttle service

Accessibility

Entire unit located on ground floor, Upper floors accessible by elevator

Swimming pool

Private, Infinity swimming pool, Outdoor swimming pool, Pool bar

You might be eligible for a Genius discount at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Experience world-class service at Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Prime Beachfront Location: Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras offers a private beach area and beachfront access. Guests enjoy an infinity swimming pool, sun terrace, and free WiFi throughout the resort. Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms, and sea views. Additional amenities include balconies, terraces, and soundproofing, ensuring a relaxing stay. Dining Experience: The resort offers a family-friendly restaurant with French, American, Italian, Japanese, Mexican, and international cuisines. Guests can also enjoy a pool bar and themed dinner nights. Leisure Activities: Activities include yoga, fitness classes, snorkelling, and a waterpark. Free bicycles are available for exploring the surroundings. Nearby Attractions: Located 36 km from Cozumel International Airport, the resort is close to Playa del Carmen Maritime Terminal and Tulum Archeological Site.

Couples particularly like the location — they rated it 8.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

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Availability

Select dates to see this property's availability and prices

Room type	Number of guests
Gold Deluxe Double Room 1 extra-large double bed or 2 double beds
Diamond Deluxe Double Room 1 extra-large double bed
Platinum Deluxe Double Room with Terrace 1 extra-large double bed
Rock Royalty Level - Deluxe Platinum 1 extra-large double bed
Gold Deluxe King Room - PURE 1 extra-large double bed
Rock Suite Platinum 2 extra-large double beds
Deluxe Platinum Sky Terrace King room 1 extra-large double bed
Deluxe Room 1 extra-large double bed
King Room with Garden View 1 extra-large double bed
Deluxe King Room 1 extra-large double bed
Budget Double Room 1 extra-large double bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free WiFi

Guests who stayed here loved

Nduhaime

Canada

“the faro for adult only was amazing. lots of choices. great view. never over crowded, waitresses were exceptional (elisabeth) knew our order by heart by the third day. very nice. we went back every morning and lunch. our room was very spacious,...”

Kadri

Estonia

“Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot,...”

Austin

United States

“Property is large and well maintained. Several different pools and restaurants off a wide variety depending on what you are looking for”

Ana

Mexico

“Buena cocina, la idea de la alberca de agua corriente salva que no se tenga acceso al mar. Personal amable.”

Jeff

United States

“The property was spacious but not too big. Well lit at night and the employees were always busy keeping the property clean of seaweed and trash.”

Erika

Mexico

“Falta algo de snaks en el Heaven.. En la zona de la alberca”

Roberto

Mexico

“Bonita playa para nadar y hacer snorkel , comida excelente en el restaurante francés , personal de la recepción excelente”

Oscar

Mexico

“Las cenas en los restaurant y tuvios una excelente cena inolvidable en la playa. atendida por los excelentes personal y excelente alimentos.”

Wilfrido

Mexico

“Las excelentes instalaciones, piscina y playa.. además de la comida y el show del restaurante Zen tepanyaki”

Vicente

United States

“It was a great experience and great costumer service.”

Property surroundings

Restaurants

9 restaurants on site

IPANEMA

Cuisine
Brazilian
Ambiance
Modern

ZEN

Cuisine
Japanese • Asian
Ambiance
Traditional

FRIDA

Cuisine
Mexican
Ambiance
Traditional

CIAO

Cuisine
Italian
Ambiance
Traditional • Modern

TORO

Cuisine
Steakhouse
Ambiance
Modern

LE PETIT COCHON

Cuisine
French
Ambiance
Modern

THE MARKET

Cuisine
Mexican
Ambiance
Family friendly

IN-ROOM DINING

Cuisine
International
Ambiance
Family friendly

PIZZETO

Cuisine
American
Ambiance
Family friendly

Resort facilities of Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

House rules

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

Until 12:00

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Accepted payment methods

Cash

The fine print

Need-to-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Infants from 0-3 years old are free.

All children from 4 to 17 years old extra charges apply.

When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.