Please note that there is a complimentary shuttle bus service from the Border Gate, Macau Ferry Terminal, and HZMB Macau Border. Please contact the hotel reservation team for more details.

Please note that guests cannot modify the guest’s name for all non-refundable reservations.

Please note that the property does not accept bookings made with a debit card. The credit card used for booking must be presented upon check-in.

The name on the credit card must match the guest’s name when checking in.

To be in line with the Government’s initiative to discourage the use of single-use plastics, we are reducing the reliance on single-use plastics such as toothbrushes, combs, loofahs, razors, nail files, shoe brushes, etc. These disposable amenities will no longer be provided unless requested by guests. Join our eco-efforts with simple actions such as travelling with reusable daily necessities. However, should you require an item, we are pleased to provide it. Simply call the Service Center and inform staff of your need.

Please note that, as per the stipulations of the Macao SAR Government, the hotel will send the personal data and accommodation information of guests aged 16 and above to the Public Security Police Force. The physical stay permit slip issued upon arriving in Macao should be presented at check-in.

Por favor, informe Sofitel Macau At Ponte 16 com antecedência sobre seu horário previsto de chegada. Para tanto, você pode utilizar o campo de Pedidos Especiais ao fazer a reserva ou entrar em contato diretamente com a propriedade usando os dados informados na sua confirmação de reserva.