Sustainability certification

DoubleTree by Hilton Almaty

–Great location - show map
+31 photos
Scored 7.9
Rated good

Free WiFi

8.9
  • Swimming pool
  • Free WiFi
  • Free parking
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box
  • Luggage storage

Get the celebrity treatment with world-class service at DoubleTree by Hilton Almaty

Featuring a terrace, DoubleTree by Hilton Almaty is located in Almaty city-centre. Among the facilities of this property are a restaurant, a 24-hour front desk and room service, along with free WiFi. Guests can use the spa and wellness centre with an indoor pool, and sauna, as well as a bar. All units are equipped with air conditioning, a flat-screen TV with satellite channels, a kettle, a bath or shower, a hairdryer and a wardrobe. At the hotel every room is equipped with a private bathroom with free toiletries. A continental breakfast is available daily at DoubleTree by Hilton Almaty. The accommodation also provides a business centre and guests can use the fax machine and photocopier or use the on-site ATM machine at DoubleTree by Hilton Almaty. Kasteev State Museum of Arts is 1.8 km from the hotel, while Kazakhstan Independence Monument is 2.3 km away. The hotel is 17 km from Medeo and 24 km from Shymbulak. The nearest airport is Almaty International Airport, 17 km from DoubleTree by Hilton Almaty.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Indoor swimming pool
  • Free WiFi
  • Family rooms
  • Spa and wellness centre
  • Free parking
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
Doubletree by Hilton
Hotel chain/brand
Doubletree by Hilton

Property highlights

Top location: Highly rated by recent guests (8.5)

Breakfast info

Buffet

  • Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 single beds
and
1 extra-large double bed
1 extra-large double bed
2 single beds
2 single beds
and
1 extra-large double bed
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Sustainability

This property has 3 third-party sustainability certifications.
ISO 14001:2015 Environmental management system
ISO 14001:2015 Environmental management system
Certified by: DEKRA Certification, Inc.
ISO 50001:2018 Energy management systems
ISO 50001:2018 Energy management systems
Certified by: DEKRA Certification, Inc.
ISO 9001:2015 Quality management systems
ISO 9001:2015 Quality management systems
Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Ellesheva
United Kingdom United Kingdom
“Lovely hotel. Small issues were: it's not visible from the street so every time we walked back to it we had difficulty finding the entrance can't do it without a map even if you're on the right street. Had an issue with using the stairs instead of...”
Igoris
United Kingdom United Kingdom
“Would I stay again? Yes. Welcome: Standard hotel reception and concierge experience. Staff: Friendly and supportive, as typically expected in hotels. Location: Very central and convenient. Hotel Area: Located within a residential district,...”
Ibrahim
United Arab Emirates United Arab Emirates
“Very good location, staff very good , everything was good.”
Syed
Saudi Arabia Saudi Arabia
“Rooms were equipped with every requirement like shoe polish and full toiletries, iron and table. Everyday cleaning and changing bed covers”
Fariha
India India
“I had a wonderful stay with my mother and daughter. The room was fantastic with view of the mountain. The night manager was a wonderful gentleman who gave us cookies on arrival to the property and on our departure. The restaurant recommendations...”
Amalie
United Kingdom United Kingdom
“Loved the pool and that it had a special pool for children.”
Ilker
Turkey Turkey
“They have spacious and clean rooms. Dimitri was helpful for check in operations. Only hotel in Almaty which has hygiene shower in the toilets.”
Slim
United Kingdom United Kingdom
“Staff is lovely and the room was super comfortable with an amazing view of the tan chien mountains . WiFi was fast”
Liam
Spain Spain
“The facilities are exceptional, in particular the gym and pool area. The rooms are spacious and comfortable.”
Tamerlan
United Kingdom United Kingdom
“- Spacious rooms with huge ceilings - Clean - Gym with lots of equip.”

Hotel surroundings

Restaurants

2 restaurants on site
Aurum
  • Cuisine
    International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambiance
    Family friendly • Modern
Roof garden
  • Cuisine
    International
  • Open for
    Dinner
  • Ambiance
    Family friendly • Modern
  • Dietary options
    Vegan • Gluten-free

House rules

DoubleTree by Hilton Almaty takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of KZT 50,000 is required on arrival. That's about US$92. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
KZT 20,000 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
KZT 20,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of KZT 50,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.