Mercure Nairobi Upper Hill

–Great location - show map
+47 photos
Scored 8.6
Rated excellent

Staff

9.5

Property highlights

About this property

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Mr Gerard MOUTOU, Hotel Manager. Mercure Nairobi Upper Hill is located in the financial district, surrounded by banks, international corporate companies, and Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all-day dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, and conferences for small to large groups. Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect for enjoying a Kenyan safari or business trip. Discover Nairobi National Park, just 24 min from the Hotel.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Airport shuttle
  • Free Wifi
  • Fitness center
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar
Mercure
Hotel chain/brand
Mercure

Top Location: Highly rated by recent guests (8.8)

Breakfast Info

Continental, Vegetarian, Halal, Buffet, Breakfast to go

  • Free parking available at the hotel

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Sirmans
United States United States
“There was never a question that the staff did not address. They treated me like family - better, as a valued guest. This is one of the best hotel experiences I have ever enjoyed. And I will return.”
Laura
Netherlands Netherlands
“The bed in this hotel was like a soft, wonderful smelling cloud. Honestly. They also leave a fruit bowl in the room for you, super nice.”
Reginald
United States United States
“Breakfast was excellent! Would have been nice if pancakes or waffles were available at the buffet. Really enjoyed the omlette station and juice selection. The room was very comfortable and spacious, with an amazing mattress. The entire staff...”
Atif
Saudi Arabia Saudi Arabia
“Nice staff and the most important the room is clean”
Muhigirwa
Rwanda Rwanda
“What I liked the most about this hotel was the exceptional service from the staff, who were consistently attentive and friendly, ensuring all my needs were met throughout my stay.”
Grace
Kenya Kenya
“The reception team is excellent, especially Nicolas, always checking on me. I had sprained ankles upon arrival and he helped me get my medicine delivered to my room timely. Restaurant I like the ambiance feels warm and relaxing, rooms great and...”
Tanya
France France
“the staff is very nice and polite the gym is very well equipped rooms have bathtub and shower”
Hsinying
Taiwan Taiwan
“The staffs were super nice and helpful!!! I appreciate that the room with water boiler and bathtub, and the restaurant with fresh juice. It’s close to the domestic airport and not far from the international airport, and their shuttle partners are...”
Radim
Czech Republic Czech Republic
“It is good to remember that these are two connected hotels, which can be useful when arranging a taxi from the airport. Overall it is a very fine establishment with very helpful staff. The people are the biggest asset, specially thanks to Nicolas...”
Kajoba
Uganda Uganda
“The breakfast was so good and the location at the ground floor made it super fun because it brought all residents of the two hotels together, we made new friends.”

Hotel area info

Restaurants

1 Restaurant On Site
Bizari
  • Cuisine
    African • Local • International • European
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Modern
  • Dietary options
    Halal

Amenities of Mercure Nairobi Upper Hill

Great facilities! Review score, 8.8

Most popular amenities

  • Airport shuttle
  • Free Wifi
  • Fitness center
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

Mercure Nairobi Upper Hill takes special requests – add in the next step!
Check-in
From 2:00 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Free
Crib upon request
Free
3 - 11 years
Extra bed upon request
Free
12 - 16 years
Extra bed upon request
$50 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Please inform Mercure Nairobi Upper Hill of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.