Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Shuttle service from JR Sapporo Train Station to the property is available upon request at an extra charge. Please make a reservation at least 7 days prior to the check-in date. Contact details can be found on the booking confirmation.

Shuttle service from New Chitose Airport to the property is available upon request at an extra charge. Please note it is subject to availability since the seats are limited. Contact details can be found on the booking confirmation.

Guests with children must indicate the number of children and their respective ages in the Special Requests box at the time of booking.

Please note children 6 years and older will be charged an adult rate, and are included in the maximum occupancy of the room. For extra guests exceeding the room occupancy, they may not be accommodated if there is no availability, and cancellation fees will apply.

Guest booking a meal inclusive plan will be served a buffet-style dinner at Seseragi. Restaurants can be changed at an additional fee, if the property is notified at least 3 days in advance.

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

Los huéspedes deberán de hacer check-in antes de las 19:00:00 para cenar en este alojamiento. Si llegas después de esta hora, puede que no te sirvan la cena y que no se te reembolse lo que hayas pagado por ella.