For safety reasons, the sauna and the hammam are strictly prohibited for children under 16 years old. Access to the Spa (pool + sauna + hammam) is authorized for children under 16 years old only from 10:00 a.m. to noon on Monday and from 8:00 a.m. to 9:30 a.m. from Tuesday to Sunday. The spa is a place of rest and relaxation. Parents must discipline their children in order to respect the tranquillity of the place under pain of exclusion. Spa access: 50 minutes offered per person and per night booked, upon mandatory reservation of your time slot at Crystal Spa by using our e-Concierge App.

The spa is not very busy on week days. Therefore, please note that for ecological and economical reasons, THE SAUNA AND THE HAMMAM WILL BE TURNED ON ONLY FROM 4:00 TO 8:00 P.M. FROM MONDAY TO FRIDAY. The schedule will be normal on week-ends, public holiday or school holidays." Thank you for your understanding.

Due to an increasing number of fraud or fraud attempts, please note that the full payment of your stay will be due at the time of check in (rate of the room x number of nights + city taxes) + a request of a credit card for a pre-autorisation or a cash deposit as a guarantee (minimum 50 Euros per person and per night).

Also requested at check in : signature and acceptance of our Terms and Conditions, our Privacy Policy and our Internal Rules. We cannot give access to the room if those documents aren't signed. These documents can be provided by the hotel before reservation upon request.

Parking: the hotel doesn’t have a private parking. You can park in the streets nearby (free of charge Mon-Sat from 6:00 p.m. to 10:00 a.m., Sundays and Holiday Days). You can also park in the public Parking Joffre Saint-Thiébaut located 300 meters away from the hotel. If you validate your parking ticket at the Front Desk before exiting with your car, you’ll get a 10% discount.

Bikes: the hotel provides a free place to store your bike as it is forbidden to bring your bike to your room.

The bar is usually open Mon: 6:00 p.m. - 10:00 p.m. / Tue-Wed: 6:00 p.m. - 00:00 / Thu-Sat: 5:00 p.m. - 1:00 a.m. Closed on Sunday. Schedule subject to change at any time.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el check-in. Ten en cuenta que todas las Peticiones especiales están sujetas a disponibilidad y puede haber cargos adicionales.

Informa al Best Western Plus Crystal, Hotel,Bar & Spa tu hora de llegada con anticipación. Puedes utilizar el apartado de Peticiones especiales al reservar, o contactar al alojamiento directamente con la información de contacto que puedes encontrar en tu confirmación.