About this property

Located beside the beautiful West Lake in Eastern China, Grand Hyatt Hangzhou is well-equipped with fitness facilities, business centre and rooms with elegant interiors. It is only a 5-minute walk from Longxiangqiao Subway Station. The hotel is a 10-minute drive from Wulin Square. It is a 15-minute drive from Hangzhou Railway Station and a 30-minute drive from Hangzhou East Railway Station. Xiaoshan International Airport is a 50-minute drive away. The 24-hour fitness centre comes equipped with cardio and strength training machines, as well as Power Plate platforms and TRX trainers. There is also a year-round indoor heated pool featuring skylight ceiling, a poolside bar and West Lake view. To relax, guests can laze in the sauna, relax with a massage on site, or enjoy West Lake's music fountain from the rooftop garden. The spacious rooms in Grand Hyatt Hangzhou feature ironing facilities, a flat-screen TV and a minibar. The bathrooms have both a bathtub and hot-water shower facilities. Free toiletries, slippers and bathrobes are also available. The on-site 7 restaurants and bars offer both local flavours and cuisines from around the globe.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Grand Hyatt
Hotel chain/brand
Grand Hyatt

Property highlights

    • Perfect for a 3-night stay!

    • Situated in the best rated area in Hangzhou, this hotel has an excellent location score of 9.7

    • Breakfast info

    • Continental, Buffet

    • Free private parking available at the hotel


 ! 

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Availability

Prices converted to USD
We have no availability here between Tue 23 Sept 2025 and Fri 26 Sept 2025

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1 extra-large double bed
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1 extra-large double bed
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1 extra-large double bed
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1 extra-large double bed
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1 extra-large double bed
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2 single beds
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1 extra-large double bed
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Limited supply in Hangzhou for your dates: 3 hotels like this are already unavailable on our site

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

  • Mélissa
    France France
    Amazing location, just in front of the lake, staff is amazing, I’ve tried the restaurant inside the hotel, it was perfect!
  • May
    Hong Kong Hong Kong
    The location is excellent. The Chinese restaurant inside the hotel is outstanding. The band at the bar is also good.
  • Yu
    Singapore Singapore
    Location - it’s located right in front of West Lake, reachable in seconds. Amenities - premium amenities; Dyson hairdryer, Balmain toiletries, comfortable pillows and bed. Room - very spacious, separate bathroom from shower area, comes with huge...
  • Sarah
    Netherlands Netherlands
    This was an utterly perfect stay. The hotel is fabulous, and the staff could not have been more helpful, especially in booking taxis which can be tricky as a foreigner. It was my daughter's birthday, and they made a great effort to surprise and...
  • Enna
    Singapore Singapore
    Love the location. Faces the Xihu, so if you picked the room with Xihu view, it's lovely from late morning when it's bright and not misty (although there's slight blockage from my room at 5th floor) Shopping area is just 5mins walk, right behind...
  • Alvin
    Hong Kong Hong Kong
    Good location and the staff are really polite and helpful.
  • Crystal
    Taiwan Taiwan
    The location is perfect, just next to the West Lake. Beautiful view. Very friendly and well-trained staff.
  • Frank
    Germany Germany
    Very stylish hotel. We enjoyed very much. Nice and very friendly staff helped very good to use the by App rental bicycles (public not hotel). Breakfast was our best in China.
  • Stewart
    Hong Kong Hong Kong
    The location is the best....right on the lake. The views over the lake are fantastic, especially at sunset. The gym was very nice and was 24 hours open. I was given club lounge access and the food there was very nice and sufficient to keep...
  • Jieying
    Sweden Sweden
    The room I chose, it has a nice view towards the West Lake. When we entered the hotel, this is one of the few hotels that offers air purifiers at every square meter, even in the room to make sure you have the best air quality and non-allergy...

Hotel surroundings

Restaurants

6 restaurants on site
  • 湖滨28 28 HUBIN ROAD
    • Cuisine
      Chinese
    • Open for
      Lunch • Dinner
  • 君悦牛排馆 GRAND HYATT STEAKHOUSE
    • Cuisine
      Steakhouse
    • Open for
      Dinner
  • 咖啡厅 GRAND CAFE
    • Cuisine
      Local • Asian • International • Grill/BBQ
    • Open for
      Breakfast • Brunch • Lunch • Dinner
  • 酥园 PASTRY BOUTIQUE

    No additional info available

  • 青莳 PATIO
    • Cuisine
      Italian
    • Open for
      Lunch • Dinner
  • 大堂酒廊
    • Open for
      High tea

House rules

Grand Hyatt Hangzhou takes special requests - add in the next step!
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Refundable damage deposit
A damage deposit of CNY 3,000 is required on arrival. That's about US$421. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
CNY 291.50 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that smoking is not allowed in all rooms.

Please note that the onsite restaurants, bars and facilities may have limited services until further notice.

According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of CNY 3,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.