Five-Star Hotels in Mombasa

I stayed a week over New Year’s Eve with my family in this beautiful resort. Extremely welcoming staff, newly refurbished rooms, and amazing facilities. A warm acknowledgment to Tuva, the general manager, and all the staff for ensuring excellence in hotel services. A special mention also to chef Charles and its staff, who ran a 24/7 kitchen serving amazing food from all over the world. Also thanks to Masha, our hospitality assistant for making our stay comfortable. And last but not least, a big shout out to the gardeners, security and pool staff for keeping the hotel on point. It has been a memorable vacation and we look forward to coming back!

Phenomenal 😍 Experience – A Stay to Remember! We had the most incredible experience at this hotel, and it truly exceeded 💯our already high expectations! We were celebrating both our anniversary and my fiancée’s birthday, and the hotel staff went above and beyond to make it special. From the beautiful surprises they prepared for us, we felt genuinely valued and celebrated—something we will always be grateful for. From the moment we arrived, we were warmly 🫶🏾 welcomed with a refreshing drink and snacks at the reception. The staff not only greeted us with smiles but also took the time to give us a tour of the property and explain how everything works, which we truly appreciated. The buffet breakfast and dinner were absolutely amazing—so many delicious options to choose from, and everything was fresh and flavorful. The restaurant staff were kind, attentive, and always made sure we were comfortable. The swimming pools and the private beach were simply the best—beautiful, clean, and safe, with incredibly comfortable sun beds that made relaxing so easy. A special shout-out to Mr. Bakari, who made sure our transport to the hotel was smooth and safe, and to Stephen, our driver, who not only got us there comfortably but also shared so much about the city that we felt welcomed before we even arrived. This stay was more than just a holiday—it was a memory we’ll always ❤️treasure. We highly recommend this hotel to anyone looking for excellent service, beautiful surroundings, and a truly warm experience.

Great resort by the beach. Nice room and perfect pool. Staff really friendly! Also great food at restaurant.

The ambiance, architecture of the building. The very friendly staff and the beach.

The resort was a good place very welcoming and peaceful.The staff were amazing and friendly.The location was good 👍 not too far away from town and easy to get about.The service was good I would recommend all to visit I love my stay there.I am planning to go back on my next break..Thank you Jumeirah.

I would like to Take the time to thank all the Staff at Royal Shaza Suites for a wonderful weekend! All our requests were met beyond our expectations! Special thanks for Stephanie, Carol and Peter for their excellent and stellar service! Please Shaza Management team take note of the excellent work your team is doing to make sure we have a special experience. Complements to the Chef as well. Food was great

Friendly workers clean environment .